1. Who We Are

Zazou Emporium is a premium vanilla and spice retailer based in the United Kingdom. We sell vanilla pods, extracts, pastes, powder, and saffron to customers online.

We are the data controller for personal information collected through this website, for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

Information you provide directly

• Name and delivery address when placing an order
• Email address for order confirmations, correspondence, and (where you opt in) our newsletter
• Phone number, if provided at checkout
• Payment details — processed securely by our payment provider; we do not store card numbers
• Any messages you send us via email or contact forms

Information collected automatically

When you visit our website, we and our service providers may collect:

• Your IP address and general location
• Browser type and device information
• Pages visited, time spent, and how you arrived at our site
• Cookie identifiers (see Section 5)

Information collected via social media advertising

We use Meta (Facebook and Instagram) advertising to promote Zazou Emporium. As part of this, the Meta Pixel may be installed on our website. This means Meta may collect data about your visit and link it to your Facebook or Instagram profile to:

• Measure the effectiveness of our adverts
• Show you relevant adverts on Facebook and Instagram
• Build audiences of people similar to our existing customers

This data is processed by Meta Platforms Ireland Ltd under their own privacy policy, available at facebook.com/privacy/policy. You can manage your ad preferences at facebook.com/ads/preferences.

3. How We Use Your Information

• Processing and fulfilling your orders (legal basis: performance of a contract)
• Sending order confirmations and shipping updates (legal basis: contract)
• Sending our newsletter, where you have opted in (legal basis: consent)
• Responding to your enquiries and customer service requests (legal basis: legitimate interests)
• Improving our website and product offering (legal basis: legitimate interests)
• Running targeted advertising on Facebook and Instagram (legal basis: legitimate interests / consent where required)
• Complying with legal and tax obligations (legal basis: legal obligation)

4. Who We Share Your Information With

We do not sell your personal data. We may share it with:

• Shipping and courier companies to deliver your orders
• Payment processors (e.g. Stripe, PayPal) to handle transactions securely
• Our email marketing platform for newsletters and transactional emails
• Meta Platforms for advertising measurement and targeting
• Google Analytics for website analytics
• Legal or regulatory authorities, if required by law

All third-party providers are required to handle your data in accordance with applicable data protection law.

5. Cookies

Our website uses cookies — small text files stored on your device — to:

• Keep your shopping basket active
• Remember your preferences
• Analyse site traffic and usage (via Google Analytics)
• Support our Facebook advertising campaigns (via the Meta Pixel)

When you first visit our website, you will be asked to consent to non-essential cookies. You can change your cookie preferences at any time via the cookie settings link in the footer of our website, or by adjusting your browser settings.

Please note that blocking certain cookies may affect the functionality of the site.

6. Email Marketing

If you sign up to our newsletter, we will use your email address to send you updates about new products, promotions, and recipes. We will only send you marketing emails with your explicit consent.

You can unsubscribe at any time by clicking the unsubscribe link in any of our emails, or by emailing us at info@zazouemporium.com. We will remove you from our mailing list promptly.

7. Data Retention

• Order records are retained for 7 years for tax and accounting purposes
• Customer account data is kept while your account is active, and for up to 2 years after your last purchase
• Newsletter subscriptions are held until you unsubscribe or withdraw consent
• Website analytics data is typically anonymised after 26 months

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Rectification — ask us to correct inaccurate information
• Erasure — ask us to delete your data in certain circumstances
• Restriction — ask us to limit how we use your data
• Portability — request your data in a machine-readable format
• Object — object to processing based on legitimate interests, or to direct marketing
• Withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, email us at info@zazouemporium.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption and payment processing is handled by PCI-DSS compliant providers.

No internet transmission is completely secure, and we cannot guarantee the absolute security of data transmitted to our site.

10. International Transfers

Some of our service providers (including Meta and Google) may process data outside the UK or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as the UK’s International Data Transfer Agreements or equivalent mechanisms.

11. Children

Our website is not intended for children under 16 years of age and we do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch: